Help Center

Create your event, share the QR code or link, and guests upload straight from their phones. All photos appear in one private gallery.

Guests upload a selfie once. Our AI matches appearances so each person privately receives photos they are in.

No. Everything works on the web. Guests scan the QR or open your link and start uploading in seconds.

Yes. Add your photographer to the event—original quality uploads are supported and appear alongside guest photos.

Hosts can enable HD downloads, share public or invite-only links, and export albums after the event.

We accept major credit cards, debit cards, and PayPal.

Go to your account settings and select "Billing" to view and download invoices.

You can cancel your subscription anytime from your billing settings. Your access will remain until the end of the billing period.

Refunds are handled on a case-by-case basis. Please contact support for assistance.

Fotofi works best on the latest versions of Chrome, Firefox, Safari, and Edge.

Please email tryfotofi@gmail.com with a detailed description and screenshots if possible.

Check your spam folder and ensure that tryfotofi@gmail.com is added to your contacts.

Email us at tryfotofi@gmail.com or use the "Get support" button on the Contact page.

We use encryption in transit and at rest. Face-matching data is handled securely and galleries can be invite-only or password protected.

Yes, contact support to request a data export.

You can find our Privacy Policy at /legal/privacy.